Refund policy

Study programs (OSCE, NPE, DSM-5-TR)

Full refund within 14 days of purchase if you have opened less than 20% of the materials. You don’t need to give a reason.

How to ask: sign in and go to Ask for a refund, then pick the purchase. If you can’t sign in, email info@mindspan.com.au from the address you used at checkout and tell us which program it was. A person reads every request and replies by email.

On refund, your access to the program is revoked immediately. Any downloaded PDFs remain in your possession, but re-download and continued use are not licensed after refund. This is a condition of the refund.

Refunds are processed to the original payment method within 5–10 business days (subject to Stripe and your bank's processing times).

Price promise

If you bought a program in the 30 days before we introduced a bundle or a lower price, ask us and we'll refund the difference or apply it to an upgrade. Ask through the refund request form, or email us.

After 14 days, or after 20% or more

Change-of-mind requests outside these limits are assessed case by case, and you can still ask. If a technical fault on our end has prevented you from accessing the material you paid for, we will either fix the fault or refund, at your option.

Consulting services (individual consults)

Individual consults are refundable up to 48 hours before the scheduled appointment. Within 48 hours: 50% refund or reschedule (your choice). Non-attendance without notice: no refund. This is a standard clinical cancellation policy and is additionally disclosed at the time of booking.

Chargebacks and disputes

If you have a concern, please email us first. A chargeback initiated without contacting us will still result in entitlement revocation and may limit future purchases. We would much rather resolve the issue directly.

Your statutory rights

This policy is in addition to your rights under the Australian Consumer Law. If something you bought is faulty or not as described, you can ask us to fix it or refund you, and the 14-day and 20% limits do not apply. Nothing in this policy limits your rights under the Australian Consumer Law. Where the Australian Consumer Law applies, you are entitled to a remedy for major failures and reasonable compensation for reasonably foreseeable loss.

Contact

info@mindspan.com.au. We aim to respond within two business days.